Passengers shall report at the boarding point at least 15 minutes prior to the scheduled
departure. Passengers who do not report on time will be termed as “NO-SHOW”
passenger and will be denied boarding and not entitled for any refund of the ticket
amount.
Sindhu reserves the right to deny boarding to passengers who are under the influence
of alcohol or owing to any misconduct of behavior/critically ill/stretcher borne
which may not be deemed safe for travel by the Sindhu.
Passenger shall present valid e-Ticket along with a valid photo identity card of
at least one of the passengers of the group issued by one the government authority
other wise they will be denied boarding and not entitled for refund.
Passengers should not carry any goods like weapons, inflammables, firearms, ammunition,
drugs, liquor, smuggled goods etc and any other articles that are prohibited under
law.
Maximum baggage allowed per passenger is 15 Kgs, Excess baggage will be charged
as per the Sindhu rules. Sindhu shall not take responsibility in the event of loss
or damage to the passenger luggage. Sindhu reserves the right to disallow any excess
baggage carried by the passengers.
For ticket cancelled before 3 hours prior to the schedule time of departure 10%
shall be deducted on the fare, 2 hours prior to departure 20% shall be deducted
on the fare, 1 hour prior to departure 30% shall be deducted on the fare. No refund
will be given to “NO-SHOW” passenger who does not report at the boarding
point on time.
Note: Only bonafide passengers holding valid Sindhu tickets
booked at Sindhu counters are allowed to cancel tickets and collect refund at counter.
It is mandatory to show original photo identity card at the time of cancellation.
Cancellation of tickets purchased through Web should be done through Web only.
Sindhu may delay a bus without any prior notice in case of circumstances beyond
its control. In such circumstances Sindhu delays a bus more than 2 hours. Sindhu
may reschedule the journey on the next Sindhu service in the same sector subject
to availability without any extra charge based on the passenger’s conveyance
or enable the full refund of the ticket as paid by the passengers. The passenger
will have to cancel or reschedule the ticket before the departure of the delayed
service else the ticket will become a “NO-SHOW” and will not be entitled
to any refund or reschedule. Sindhu is not responsible for the delays caused enroute
due to unavoidable circumstances like traffic jams etc.
Sindhu may cancel a service without any prior notice in case of circumstances beyond
its control. In such circumstances Sindhu shall either reschedule the journey for
travel on the next Sindhu service in the same sector, Subject to availability without
any extra charge based on the passenger’s conveyance or enable a full refund
of the ticket as paid by the passenger and shall be under no further liability to
the passenger. The passenger will be required to collect the refund from the point
of purchase.
In case of any breakdowns enroute Sindhu will refund the amount on a prorata basis
at the Sindhu booking counters situated at the origin or destination of the journey.
Sindhu will not make any alternate arrangements of travel for breakdowns enroute.
Sindhu is not responsible for any breakdowns of audio, video and air conditioning
equipment enroute or in the middle of the journey.
Sindhu does not allow any pets on board its service.
